TERMS and CONDITION

  1. Access to and use of the website www.butikgaroff.eu and the products and services available through this website are subject to the following terms, conditions and notices.

  2. According to European Union Law, you as a customer of Butik Garoff have always the right to cancel the contract by returning your goods to us within 14 days of receipt. In order to be able to use your right to cancel you must return the goods in undamaged condition, in original packaging.

  3. When exercising the right of withdrawal, you are responsible for the shipping cost.

  4. Items purchased on sale (goods with reduced price) are not covered with the right to get a refund.

  5. Before making a return, you must contact our customer service department and ask for a return address. Shipping charges will not be refunded on return.

  6. Should unforeseen events beyond www.butikgaroff.eu control occur (such as war, natural disasters, strikes, government decisions and other similar events) and these events prevents www.butikgaroff.eu from keeping our agreement to you, www.butikgaroff.eu should not be held responsible due the above reasons.

  7. Your order will be sent by Postnord, DPD, DHL mail. If your package would unlikely get lost or damaged during shipment to you it is at our risk, and in case of your package getting lost we will send you a new one free of charge. In a possible return to Butik Garoff you together with the Post are accounted for the freight risk.

  8. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

  9. When you get your package it is important that you immediately look through it. Should the packaging and contents be damaged please indicate this to your mail center or directly to the Post. Always keep the confirmation you receive on your goods are damaged. We would be grateful if you would notify us as soon as possible after it has occurred, but this must be done within a week from the date you received your order.

  10. The terms of use are complied in accordance with european Union law

    The laws of the Customer’s country may differ from swedish laws and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

  11. Butik Garoff follows the European Union Personal Data Act, which maintains a high level to provide individual protection for the personal data stored.

    According to this law, Butik Garoff must ask you to agree that data is processed and stored in our database.

    Through your purchase at you confirm this consent. All personal information you provide to Butik Garoff when you make a purchase will be processed by Butik Garoff acting as a data controller.

    The information stored will be used only so Butik Garoff can fulfill its obligations to you, and in the communication between Butik Garoff and you.

  12. Prices are shown in SEK Our prices include 25% Swedish VAT.

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CUSTOMER SERVICES

Butik Garoff offers you costumer service by e-mail. You can reach us via our contact form and we will answer all your questions within 48 hours. Please note that our response time can be longer during holidays. At this moment you can can not reach us by phone.

Working hours monday – friday 10.00-17.00

email: shop@butikgaroff.eu

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PAYMENT:

We offer several different ways to pay your products through our partner Klarna. After completion of purchase, you can choose to pay by invoice, card and direct bank payment. We have no invoice fee and you can also choose to split your payment!

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Returns:

If the item does not fit

You have the right to return within 14 days with the premise that the goods are returned in original condition: that is, unused and with all labels and packaging retained. Off course, You have the right to try the product.

Due hygienic reasons returns of earrings and beauty products are not accepted.
You pay your return shipping back to us, prepaid return bills are only sent out at

approved claims. An approved return item must be received by 14 days.


Currently, you can only change the color or size of your order. If you wish to switch to

another product, please return your order and add a new one. If you just replacing

color or size of your item, please email customer service to reserve the garment

you wish to switch to. Otherwise, you may find that the product is sold out before we receive

and administered your return.



Return Adress:

BUTIK GAROFF (Solna Centrum)

Postgangen 53A

171-45 Solna

Sweden

BLACK WEEKEND REA KÖPET (21-27.11.2018)  KAN INTE returneras och bytas ut !!!